F A Q

❓ Frequently Asked Questions (FAQ)

1. What is Family Bazar?

Family Bazar is an online shopping store offering household items, fashion, kitchen products, baby essentials, and more — making family shopping easy and affordable.

2. How can I place an order?

Browse products, add items to your cart, and proceed to checkout. Complete payment and your order will be confirmed.

3. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available in selected areas. COD availability is shown at checkout.

4. What are your delivery times?

Local delivery: 2–5 business days
Nationwide delivery: 5–10 business days

5. How can I track my order?

Once shipped, you will receive a tracking number through SMS, Email, or WhatsApp.

6. What are the shipping charges?

Shipping fees depend on weight and location, calculated at checkout. Free shipping may apply during promotions.

7. What is your return policy?

We offer a 7-day return policy. Items must be unused, undamaged, and in their original packaging.

8. How do I request a return or refund?

9. What if I receive a damaged or incorrect item?

Notify us within 48 hours with photos and order details. We will arrange a replacement or refund.

10. Do you offer exchanges?

Yes, exchanges for size, color, or another product are allowed if available.

11. Do you have a physical store?

Currently, we are online only, but future store updates will be announced.

12. How can I contact customer support?

📩 Email: support@familybazar.com
🕒 Support Hours: Monday–Saturday, 10 AM–8 PM

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